Treatment Sequence:
1. Registration
When you visit us for the first time, we will register you as a patient. This requires you to fill out a medical history and sign a data protection declaration. If necessary, our front desk will be happy to assist you in the process.
2. Examination
We will establish your need for endodontic treatment through medical history, appropriate imaging and comprehensive examination.
3. Informed Consent
If you need a root canal, we can help. You will be informed about the individual treatment options, the prognosis, alternative treatment plans, and the expected fee. If you don’t need a root canal, we’ll let you know that and suggest an alternative treatments.
4. Treatment
We aim is to provide high-quality endodontic care and the most comfortable treatment experience possible. To achieve this, we use advanced technology and science-based treatment methods.
5. Follow-Up
To ensure the long-term success, follow-up examinations are recommended. These are usually carried out by your general dental practitioner. However, by prior arrangement, they can also be carried out at Endo Zurich.
Please Read the Following Information Carefully.
Patient Intake
Patient Information
Registration: As part of the initial admission process medical history and a data protection declaration need to be completed. It is important to list your complete medication. Please alert the office if you have a medical condition that may be of concern.
Radiographs: If you already have recent radiographs of the region of interest, please send them to us in advance (by e-mail or mail), or carry them with you at your first appointment.
Insurance: Dental treatment costs in Switzerland are typically not covered by health insurance and must be paid privately. However, there are exceptions, such as treatments related to pre- registered accidents. If your treatment is related to an accident, please inform the front desk when scheduling your appointment. We will require additional information in advance, including details about the cost bearer (accident or health insurance) and relevant documentation. Providing this information in advance allows us to communicate efficiently and expedite the approval process. If you have any questions, please contact our front desk for assistance.
Jewlery: Please be aware that a 3D radiography (CBCT scan) may be required (see also ‚Good to Know‘ section). For this, all metal jewelry and piercings must be removed from the head and neck area. To ensure a seamless process, please avoid wearing metal jewelry to your appointment or wear items that can be easily taken off.
We use digital services for scheduling, informed consent forms, treatment estimates and invoices to provide you a streamlined experience.
All data is transmitted in encrypted form, processed in accordance with Swiss data protection regulations, and stored exclusively in Switzerland. To use our digital services, we require your current email address and mobile phone number.
1. Health Questionnaire (Medical History)
Before your appointment, you will receive an email containing a link to your personal health questionnaire. After opening the link, you will receive an additional 4-digit SMS code (two-factor authentication).
Please complete the questionnaire fully and accurately. Allow approximately 5–10 minutes and have information regarding your current medications and relevant medical conditions available.
Important:
- The email link is valid for 72 hours.
- The SMS code will only be sent after you have opened the link.
- After the validity period has expired, the process must be restarted.
2. Informed Consent
Both root canal treatments and apical surgery are highly predictable and safe procedures. Nevertheless, we would like to provide you with comprehensive information about the planned treatment and any potential risks.
You will receive an email containing a link to the treatment information and informed consent form. After following the link, you will receive an additional SMS code (two-factor authentication).
You can then:
- review the information online
- download the document as a PDF
- accept or decline the treatment consent
Important:
- The informed consent form must be accepted at least 48 hours before the scheduled treatment appointment.
- Treatment cannot be performed without an accepted consent form.
- The email link and SMS code are valid for a limited period (3 months).
3. Treatment Estimate
After your consultation, you will receive your treatment estimate by email.
Access is provided through a secure email link with an additional SMS code (two-factor authentication).
You can:
- review the estimate online
- download it as a PDF
- accept or decline it
Important:
- The treatment estimate must be accepted at least 48 hours before the scheduled treatment appointment.
- Treatment cannot be performed without an accepted treatment estimate.
- The email link and SMS code are valid for a limited period (3 months).
4. Digital Invoice
After completion of your treatment, the invoice will be sent to you by email.
Access is provided through a secure email link with an additional SMS code (two-factor authentication).
You can:
- view the invoice online
- pay conveniently via QR code / online banking
- download a PDF copy for your records
Important:
- The email link and SMS code are valid for a limited period (3 months).
- Please save the invoice PDF locally for your records.
Frequently Asked Questions
I have not received an email.
Please check your spam or junk folder.
I have not received the confirmation code.
The SMS code is only sent after opening (clicking) the link.
Validity periods:
- Medical history questionnaire: 72 hours
- Treatment estimate, informed consent and online invoice: 3 months
I haven’t received an email (not even in my spam folder), or the link has expired.
Please contact us at mail@endo-zuerich.ch.
Please provide your current email address and mobile phone number again for restarting the process.
Root Canal Treatment
Medication: Unless we’ve discussed otherwise, please continue taking all prescribed medication
for blood pressure, diabetes, and other conditions as usual.
Local Anesthesia: Root canal treatments are performed under local anesthesia. As with other dental procedures, there are generally no significant restrictions afterwards.
Meals: There’s no need to fast before your appointment, or attend with an empty stomach. In fact, it’s recommended to have breakfast or lunch as usual.
Antibiotic Prophylaxis: If your general physician or cardiologist has prescribed antibiotic prophylaxis (e.g., for a heart condition), please take the antibiotic medicament as prescribed, typically one hour before the procedure.
Antibiotics are not needed for consultations or follow-up visits. For further details on endocarditis prophylaxis. If you have any questions, please contact your general physician, cardiologist, or our office—we’re happy to help.
Analgesics: Post-operative discomfort following root canal treatment is common and varies among patients. The discomfort is usually mild (often) to moderate (rarely). Symptoms typically subside within 1-3 days and can be effectively managed—if necessary—with over-the-counter pain killers. We will tailor your pain management plan after your consultation or treatment visit.
Sensitivity to Biting: After post-operative discomfort eases, teeth that have undergone root canal treatment may remain sensitive to biting for a few days. During this time, the tissue around the root tip is healing. This sensitivity typically resolves on its own and does not require special attention or medication.
Report: Once your treatment is complete, your general dentist will receive a copy of the treatment report, along with any images taken during the procedure.
Endodontic Surgery
Blood Thinning: Please inform us if you’re taking blood-thinning medication or pain relievers (e.g., aspirin), as some may need to be temporarily stopped before the procedure. Your general physician or cardiologist will usually decide if this is possible. If so, please consult with us, and set a reminder of the planned discontinuation in your personal agenda.
Premedication: In certain cases, premedication may be necessary, such as taking an antibiotic for endocarditis prophylaxis, usually one hour before the procedure. Whether this is required will be determined during your consultation. Please take the medication as instructed and note any discontinuation plans in your personal agenda.
Premedication: Under certain conditions, it may be necessary to take medication before the surgical intervention, e.g. an antibiotic, which is usually taken one hour before the intervention. If premeditation is necessary will be determined individually in the consultation before the treatment. Please take the medication as prescribed and set a reminder of the planned discontinuation in your personal agenda.
Meals: There’s no need to fast before your appointment. In fact, it’s recommended to eat breakfast or lunch as usual.
Oral Hygiene: Practice thorough but not excessive oral hygiene for at least three days before the procedure. This helps to optimally prepare your gums.
Cool-pack: After surgery, we will provide a cool pack for immediate use. It’s also advisable to have additional cool packs ready in your freezer at home.
Getting home: You should not drive or cycle immediately after the procedure. We recommend using public transport or arranging for someone to take you home.
Take it Easy: If possible, take it easy for the remainder of the day. There are typically no major restrictions by the next day.
General Recommendations: We will provide a document with instructions regarding oral hygiene, physical activity, and general post-surgery care.
Medication: It is recommended to take an anti-inflammatory pain reliever for 3-5 days after the procedure. Additional medications, such as antibiotics, may be necessary depending on the circumstances. Your post-operative medication plan will be customized to your needs. Various pharmacies are available in walking distance to our office for convenience.